Privacy Policy

Lend Engine ("us", "we", or "our") operates the www.lend-engine.com website and the Lend Engine application (collectively know as the "Service"). The Lend Engine application is used by your Members, and this Privacy Policy extends to the data captured for those Members.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you or your members use our Service.

We will not use or share your information, or the information stored within your App, with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.lend-engine.com

What data do we collect?

When you register to create a Lend Engine account, we will ask for limited personal information including your name, company and email address. We need this information to set up a blank Lend Engine account for you. When registering for a Lend Engine account, we will give you the option to subscribe to a newsletter containing updates to the Lend Engine platform, and other related news. You can unsubscribe from this newsletter at any time using the link contained within each email.

While using our Service, your members may provide you with certain personally identifiable information that can be used to contact or identify them. Personally identifiable information may include, but is not limited to, email address, name, phone number, postal address, other information ("Personal Information"). The type of data you collect from your members is not controlled by the Lend Engine, so you need to be clear with your members in your own privacy policy what data you are collecting.

Lend Engine does not use member information within library accounts for any purpose other than a brief "recent loans" information bar on the Lend Engine website. Users are not personally identifiable from this information.

Information removal (members); members may request that a library (Lend Engine administrator) remove personal data from their records. The library should respond to this request within a reasonable time and should use the contact removal tool provided within the contact edit screen. The contact removal tool will delete any information that can be used to personally identify the contact, while leaving an anonymous record in place for loan reporting purposes.

How long do we keep data for?

While you are actively using your Lend Engine account, your member data will be retained. An active account is one that has a pay plan (including the free plan) and one that is being accessed by an administrator at least once every 60 days. Lend Engine accounts not accessed for over 60 days will be permanently deleted. We will retain the library name and registrant information as an audit trail. This information can be deleted permanently upon request to hello@lend-engine.com

The officer in control of data protection and privacy at Lend Engine is Chris Tanner (chris@lend-engine.com)

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Data storage

Lend Engine data is hosted in the EU.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third parties used by Lend Engine include :
Amazon AWS for database and image hosting
Heroku (via Amazon) for file serving and log management
Mailchimp for library owner newsletter
Stripe for library subscriptions, only when on a paid plan
Google for email, website and application analytics

Card Payments

Credit and debit card payment services are provided directly by Stripe.com. At no point are card details stored in Lend Engine, or transferred via Lend Engine servers.

Security

Plus plan Lend Engine accounts are hosted on our SSL servers, where transmission between server and browser is encrypted. Free and Standard Lend Engine accounts are hosted on our non-SSL servers. If you would like your library to be hosted on our SSL servers, you can upgrade to a Plus plan, or upgrade to a Standard plan and request that your account also have SSL. You will need to work with our technical team to set up a custom domain for your account.

Lend Engine accounts are accessed using an email address and password. This access data is encrypted and only known to the user; there is no way that database administrators or Lend Engine technical staff can see passwords.

Member information is only available to staff users of a Lend Engine library. Staff users can only be created by administrators with suitable access. Lend Engine administrators creating staff within their accounts are responsoible for ensuring that their staff receive suitable privacy training, and take suitable privacy measures with the membership base.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

The exception to the above, in the case of Toy Libraries, is the capture of date of birth and age of members’ children, which is provided with the consent of the guardian.

Automated emails

Lend Engine sends automated emails to members of libraries, as a service to reduce workload on library managers and improve lending efficiency. These automated emails are sent as follows:

The day before a loan is due to be returned, an email "your loan is due tomorrow" is sent.
The day before a reservation is due to be picked up, an email "your reservation is ready tomorrow" is sent.
On the day a membership expires, the member is sent a notification to let them know it's expired.

The subject and content of these emails can be changed by administrators when the Lend Engine account is on the Standard or Plus plan. These emails are considered transactional information required for the running of a library, in the same way that password reminders are sent to an email. To prevent a member from receiving transactional emails, remove their email address from your system.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@lend-engine.com.

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