Features » Lending management software

Loans, rentals and reservations

Lend Engine is a flexible, configurable system to help you manage your lending or rental organisation. We have users across all the following industries, and more. Lend items to regular members, or rent items to one-off customers. Both are equally easy.

Audio visual rental companies
Computer game rentals
Sports equipment rentals
Automotive tool rentals
Accessibility equipment lending
Assistive technology organisations
Educational equipment services
Libraries Of Things
Tool libraries
Toy libraries
Sling libraries
Cloth nappy libraries

Lend or rent items

Lending or renting can be done self-serve by members or customers using a clear, easy-to-use website, or your staff can do it on behalf of a member. Just like shopping online, a user browses items and adds them to a cart.

Payment for loans or rentals can be taken at point of rental, or can be put against a member's credit balance. Loans don't have to cost anything at all. Some organisations charge a monthly or annual membership fee which covers the cost of items.

Loan/rental periods are determined by opening hours of your site(s); when someone creates a loan or rental it's easy to see which sites are open, and the available times.

Reservations

Reservations can be used when a user or member wants an item at some time in the future. Using the simple calendar, it's easy to pick an available slot and create a reservation for one or more items. Reservation fees can be added at the point of creation, or charged when a user collects their items. Automated reservation reminders are sent the day before collection is due.

Excellent customer / member communication

When a loan, rental or reservation is created, your customer or member is sent a confirmation email containing detailed information about the items they have borrowed or rented. If your items have public attachments, these will be sent too. Emails can be configured to contain exactly the text you need for your organisation.

Workflow customisation with prompts

Create prompts that users must complete when performing check-in and check-out. Prompts can apply to all items, or you can have prompts specific to certain items. Great for reminding volunteers or staff that an item must come with an extra disclaimer, or to check that fluid levels are full before renting out.

Easy transfer for repair or maintenance

When items are returned, check in one item on a loan at a time (completing any workflow prompts required). If items are damaged, or need cleaning, then it's quick and easy to assign them to a technician or 'repair' location. Repair or cleaning staff will get automatic email notifications.

Flexible charging structure

Charge for a time period, charge a fixed amount per loan / rental, or charge nothing at all. When it comes to fees and additional non-item charges (perhaps an urgent service fee), you can add one-off charges to a loan at any time. For overdue items being checked in, Lend Engine will suggest an overdue fee (fine) which you can choose to take payment for at the time, or put on the member’s account.

Refundable deposits

Items can be set up to require a refundable deposit. This needs to be taken when a loan is checked out, regardless of a member or customer's account balance. When the item is checked back in again, the deposit can be easily refunded to the customer. If the deposit was taken by credit card using our Stripe integration, the refund is put back on the card. Every step is recorded in the payments audit trail, with rich information to make payment reconciliation easy.

Loan extensions

Outstanding items on a loan or rental can be extended as long as there isn't an upcoming reservation. When you change the return date, you can add fees and take payment using a credit card. Customers/members receive an automated email to let them know of the new return date.

Latest borrows from Lend Engine libraries ...

August 21 : JinYoung borrowed "Construction Peg Puzzle" from Finger Lakes Toy Library

August 21 : JinYoung borrowed "Toy Crane" from Finger Lakes Toy Library

August 21 : JinYoung borrowed "Stacking Train" from Finger Lakes Toy Library

August 21 : Sarah borrowed "Push-Along Duck" from Finger Lakes Toy Library

August 21 : Sarah borrowed "Ladybug Ride-On" from Finger Lakes Toy Library

August 21 : Sarah borrowed "Chunky Car and Truck Puzzle" from Finger Lakes Toy Library